--- title: Arrival Instructions --- Table of Contents: [How to use this guide](https://guide.london.cisabroad.com?hsLang=en) Before You Go [Health & Wellness Check ](https://guide.london.cisabroad.com/health-check?hsLang=en#jump) [Culture Shock](https://guide.london.cisabroad.com/cultural-shock?hsLang=en#jump) [Packing](https://guide.london.cisabroad.com/packing?hsLang=en#jump) [Money](https://guide.london.cisabroad.com/money?hsLang=en#jump) [Cell Phones](https://guide.london.cisabroad.com/communications?hsLang=en#jump) Destination Information [About Destination](https://guide.london.cisabroad.com/introduction?hsLang=en#jump) [Arrival Instructions](https://guide.london.cisabroad.com/arrival?hsLang=en#jump) [Cultural Differences](https://guide.london.cisabroad.com/cultural-differences?hsLang=en#jump) [Diversity Abroad](https://guide.london.cisabroad.com/diversity-abroad?hsLang=en#jump) [How to Move Around](https://guide.london.cisabroad.com/moving-around?hsLang=en#jump) [Things to do on your own](https://guide.london.cisabroad.com/explore?hsLang=en#jump) [Sustainability Tips](https://guide.london.cisabroad.com/sustainability?hsLang=en#jump) [Shopping](https://guide.london.cisabroad.com/shopping?hsLang=en#jump) Emergencies, Health & Safety [CIS Abroad On-site Program Coordinator](https://guide.london.cisabroad.com/opc?hsLang=en#jump) [ In Case of Emergency](https://guide.london.cisabroad.com/emergency?hsLang=en#jump) [Health Insurance](https://guide.london.cisabroad.com/health-insurance?hsLang=en#jump) [What to do if I get Sick](https://guide.london.cisabroad.com/sick-leave?hsLang=en#jump) [Health On-site](https://guide.london.cisabroad.com/health?hsLang=en#jump) [Safety On-site](https://guide.london.cisabroad.com/safety?hsLang=en#jump) [Code of Conduct](https://guide.london.cisabroad.com/code-of-conduct?hsLang=en#jump) Student Hub Links: [ Micro Credentials ](https://www.cisabroad.com/academics/micro-credentials/?hsLang=en) # Welcome to London [ How to use this guide ](https://guide.london.cisabroad.com?hsLang=en#jump) Before You Go [ Health & Wellness Check ](https://guide.london.cisabroad.com/health-check?hsLang=en#jump) [ Culture Shock ](https://guide.london.cisabroad.com/cultural-shock?hsLang=en#jump) [ Packing ](https://guide.london.cisabroad.com/packing?hsLang=en#jump) [ Money ](https://guide.london.cisabroad.com/money?hsLang=en#jump) [ Cell Phones ](https://guide.london.cisabroad.com/communications?hsLang=en#jump) Destination Information [ About Destination ](https://guide.london.cisabroad.com/introduction?hsLang=en#jump) [ Arrival Instructions ](https://guide.london.cisabroad.com/arrival?hsLang=en#jump) [ Cultural Differences ](https://guide.london.cisabroad.com/cultural-differences?hsLang=en#jump) [ Diversity Abroad ](https://guide.london.cisabroad.com/diversity-abroad?hsLang=en#jump) [ How to Move Around ](https://guide.london.cisabroad.com/moving-around?hsLang=en#jump) [ Things to do on your own ](https://guide.london.cisabroad.com/explore?hsLang=en#jump) [ Sustainability Tips ](https://guide.london.cisabroad.com/sustainability?hsLang=en#jump) [ Shopping ](https://guide.london.cisabroad.com/shopping?hsLang=en#jump) Emergencies, Health & Safety [ CIS Abroad On-site Program Coordinator ](https://guide.london.cisabroad.com/opc?hsLang=en#jump) [ In Case of Emergency ](https://guide.london.cisabroad.com/emergency?hsLang=en#jump) [ Health Insurance ](https://guide.london.cisabroad.com/health-insurance?hsLang=en#jump) [ What to do if I get Sick ](https://guide.london.cisabroad.com/sick-leave?hsLang=en#jump) [ Health On-site ](https://guide.london.cisabroad.com/health?hsLang=en#jump) [ Safety On-site ](https://guide.london.cisabroad.com/safety?hsLang=en#jump) [ Code of Conduct ](https://guide.london.cisabroad.com/code-of-conduct?hsLang=en#jump) # Arrival Instructions ## Airport Pick Up ### What To Expect Upon arrival to London Heathrow (LHR) Airport, follow signs and make your way to the baggage claim area via passport-border control. Have your passport and flight documents ready; this will help speed up the process and reduce the amount of time you have to wait in line. Once you have cleared immigration, follow the signs and make your way to the baggage claim area to collect your luggage.  Most flights from the US to LHR arrive at Terminal 3 and Terminal 5. Terminal 3 primarily handles flights for Oneworld alliance members like American Airlines, and other long-haul flights. Terminal 5 is predominantly used by British Airways and its partners. **How To Find Us** - **STEP 1: **Pass through customs and collect your luggage - **STEP 2:** Exit into the arrivals area where the OPC will be waiting in and holding a sign that says your university name and/or CIS Abroad. ***Note:**** If your group will be arriving in different terminals, you may be instructed to meet the group in a designated terminal. See [here](https://www.heathrow.com/at-the-airport/airport-maps/travel-between-terminals) for tips on traveling between terminals at Heathrow. * **Flight Delays or Cancellations** In case of a flight delay or cancellation please let your program leaders know as soon as possible, and provide your new arrival information (Airline, Flight number, date and time). Arrangements will be made to ensure your pick up and drop-off with the group.  **Lost Baggage** If your bags decide to take a later flight, don’t panic. If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area. The information you will need to provide on that form include the following:  - NAME  - PHONE # - ADDRESS (give the address where you are staying) In the comments you can request delivery from 9am-5pm. Have your bag sent to the hotel and make sure to let the front desk know that they will be delivering it during the day. The airline baggage claim service will usually give you a website and a code where you can track your misplaced bag if you want updates. **How to Connect to WI-FI in the Airport** There is free Wi-Fi provided at the airport. **What if I'm Arriving Outside the Group Pick-up Window?** Separate arrival instructions will be provided to you prior to departure.   [Previous Chapter About Destination ](https://guide.london.cisabroad.com/introduction?hsLang=en#jump) [Next Chapter Cultural Differences ](https://guide.london.cisabroad.com/cultural-differences?hsLang=en#jump) We’re Here to help: +1-877-617-9090 Copyright © 2023 Center for International Studies | Legal