Upon arrival to London Heathrow (LHR) Airport, follow signs and make your way to the baggage claim area via passport-border control. Have your passport and flight documents ready; this will help speed up the process and reduce the amount of time you have to wait in line. Once you have cleared immigration, follow the signs and make your way to the baggage claim area to collect your luggage. Most flights from the US to LHR arrive at Terminal 3 and Terminal 5. Terminal 3 primarily handles flights for Oneworld alliance members like American Airlines, and other long-haul flights. Terminal 5 is predominantly used by British Airways and its partners.
How To Find Us
STEP 1: Pass through customs and collect your luggage
STEP 2: Exit into the arrivals area where the OPC will be waiting in and holding a sign that says your university name and/or CIS Abroad.
Note:If your group will be arriving in different terminals, you may be instructed to meet the group in a designated terminal. See here for tips on traveling between terminals at Heathrow.
Flight Delays or Cancellations
In case of a flight delay or cancellation please let your program leaders know as soon as possible, and provide your new arrival information (Airline, Flight number, date and time). Arrangements will be made to ensure your pick up and drop-off with the group.
Lost Baggage
If your bags decide to take a later flight, don’t panic. If the airline loses your luggage you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area. The information you will need to provide on that form include the following:
NAME
PHONE #
ADDRESS (give the address where you are staying)
In the comments you can request delivery from 9am-5pm. Have your bag sent to the hotel and make sure to let the front desk know that they will be delivering it during the day.
The airline baggage claim service will usually give you a website and a code where you can track your misplaced bag if you want updates.
How to Connect to WI-FI in the Airport There is free Wi-Fi provided at the airport.
What if I'm Arriving Outside the Group Pick-up Window? Separate arrival instructions will be provided to you prior to departure.